Our Refund Policy

Refund Policy

It is possible to provide a refund only if the application process at the immigration office is not started yet.
We can refund the amount of 80% of the fee paid if the E-Visa is not already provided by the Indonesian Government.
If the Indonesian Government closes the borders we will immediately advise you and stop the application process, if your e-Visa meantime has been already approved and expires we cannot provide a refund.
A 10% administration fee applies if you cancel your application and request a refund within 3h from the application form submission.
Once your e-Visa has been approved we cannot provide a refund.
Your refund will be proccessed within 14 business days from request via email directly to our accounts department at : [email protected].

Always take a look to our Terms & Conditions.

Terms and Conditions

Our application policy

If the immigration office refuses your application the payment will be refund 100%.
We follow the Immigration of Indonesian policy and regulation.
After we receive the application and payment we are not able to hold or cancel your visa process.
Cancellation during the Immigration Office process there will be no refund.
Due to confidentiality and privacy, we cannot discuss any application process or progress with a third party, unless given written approval from the applicant themselves.

Please save proof of payment to anticipate in case any error occurs in the payment checking system.
For questions regarding service and payment, please contact our customer service at [email protected].
After we receive payment, we will immediately process your application and for the terms of the application or cancellation process, please read the Application Policy section above.
For refund conditions, see the Refund Policy link.

If more clarification is needed, Please contact us